NOTICE: PLEASE READ THESE TERMS & CONDITIONS CAREFULLY. BY ACCESSING THIS WEBSITE
YOU AGREE TO BE BOUND BY THE TERMS & CONDITIONS STATED BELOW. IF YOU DO NOT AGREE
TO THE TERMS & CONDITIONS STATED BELOW, DO NOT ACCESS THIS WEBSITE.
Ion Labels, LLC RESERVES THE RIGHT TO CHANGE, MODIFY OR AMEND THESE TERMS AND CONDITIONS
WITHOUT ANY NOTICE.
OFFICE HOURS
Our offices are open from 09:00 am to 05:00 pm PST Mon-Fri and we will be closed on Saturdays & Sundays and
on all national holidays.
PAYMENT TERMS
All online orders are prepaid. At Ion Labels LLC we accept all major credit cards. However, we can not process
your order unless the payment is received. We do not offer a COD payment option for on line orders.
QUOTATION & ESTIMATES
Estimates are not the final prices. They are only based on the information you provide us and all estimates are
only valid within 30 business days of the original date that the estimate was calculated. Ion Labels LLC reserves
the right to change all prices without notice at any point of time.
OVER & UNDER RUN QUANTITY
Due to the nature of complex manufacturing in printing business, Ion Labels LLC reserves the right to provide
clients with 5% over or under the quantity of the actual order.
TURNAROUND PERIOD
At Ion Labels LLC turnaround time refers to the number of the business days that we are processing the client’s
orders inside of our facility. Turnaround time does not mean/include shipping time, waiting for approval time,
file correction time, or any other time period that client’s job is being processed beyond services that we provide.
FILE SUBMISSION REQUIREMENTS
In order to help us print your job in a proper manner as far as color, quality and time, client must be diligent to
submit their file with Ion Labels LLC requirements found in our FAQ section.
COLOR PROOF & COLOR MATCHING
Our equipments are calibrated in a regular basis and we are capable of matching our own proofs, however we do
not guarantee to match the color of the artwork that is created on your monitor or your proofing equipment.
EMAIL NOTIFICATIONS
Client must use valid email address which is not filtered and, does not require our CSR to fill up forms in order
to contact the client.
If client does not receive our notification email due to their email setting, client must contact our CSR
@1- 562-232-3277 or mail to 14037 Garfield Ave Unit F , Paramount 90723
ORDER APPROVAL
You must check your files thoroughly before submitting them to our online ordering system. Ion Labels LLC is
not responsible for any missing fonts, images or misspelling, or any other damages to the file during transfer to
our system. It is client’s responsibility to verify all contents of their order before approving the order for print.
Ion Labels LLC is not liable for any damages resulting from unwitting violation of copyright laws or illegal use of
trade names or logos. The client guarantees the legal title of all matter submitted to Ion Labels LLC.
PDF PROOF
A purchase of a PDF proof is merely for proofing. This is to avoid typos, fix bleeds, confirm resolution, etc.
This is not an option to see if the product’s design is correct, to change color, or upload an entirely new artwork.
You are allowed one PDF proof. If there is a mistake on the original artwork with a purchase of a PDF proof, you
will be allowed to submit the fix to the file and resubmit the correction.
The corrected PDF Proof will be sent to you.
If the final correction PDF proof is incorrect, additional PDF proofs will be charged.
SHIPPING & DELIVERY
Delivery time and charges are not included in our estimate/prices. Ion Labels LLC is not responsible for 3rd party’s
delay or damages to the product during shipping.
Any additional surcharges billed to Ion Labels LLC, due to errors made by the client, will be charged to the client’s
credit card on file or credit card used at the time of order.
These surcharges are listed below, but not limited to:
address correction
Commercial/ residential charges
rerouting a package
CHANGE ORDERS
Since most order will be processed digitally throuhg our work flow, any changes in quantity should me made
within 30 min after approveing orders . No new file will be accepted for an order once approved by the customer
CHANGE SHIPPING
You can change the address of where your product will be shipped at any time before the order has been shipped.
Any additional shipping charges ( if any) will be charged to the card that made the original purchase.
RE-ORDERING
Due to the quantity of the jobs we receive online, we do not archive orders more than 1 year in our database. If
client is planning to re-order the same job, he/she needs to re-order it within 1 year of the original order date.
ORDER CANCELLATION
If client would like to cancel a placed order, they must notify our CSR immediately before your order is processed
through the system. If the art work has not yet been plated, only 10% of the total sales order will be
withheld in the refund process. No refund will be issued to the services we have provided you such as Design
services, Marketing information, Business consulting, etc. We do not issue refunds once an order has been Plated
or any process thereafter. Orders of no activity will not be given refund after 60 days.
CLIENTS SUPPLIED SHIPPING INFORMATION
Ion Labels LLC is not responsible for wrong shipping addresses or information that has been provided by the
clients. It is client’s responsibility to check the accuracy of shipping information. If a package is sent back to us
due to incorrect shipping address, Ion Labels LLC will ship the package again to the right address for additional
shipping charges.
COPYRIGHTS & TRADEMARK INFORMATION
All contents available on this website, including but not limited to site design, text, graphics, interfaces, etc.
with all rights reserved, is the property of Ion Labels LLC and/or third parties protected by intellectual property
rights. Client must not use, copy, reproduce, republish, upload, post, transmit distribute or modify the contents
in any way, including in advertising or publicity pertaining to distribution of materials on this site, without Ion
Labels’s prior written consent.
The client warrants that the subject matter to be printed is not copyrighted by a third party.
The client also recognizes that because subject matter does not have to bear a copyright notice in order to be
protected by copyright law, absence of such notice does not necessarily assure a right to reproduce.
The client further warrants that no copyright notice has been removed from any material used in preparing the
subject matter for reproduction.
To support these warranties, the client agrees to indemnify and hold the supplier harmless for all liability, damages,
and attorney fees that may be incurred in any legal action connected with copyright infringement involving
the work produced or provided.
LIMITED LIABILITY
Ion Labels LLC its employees, or agents are not liable for any particular, incidental, act of God, delays, consequential
damages whatsoever resulting from loss of data or profit whether Ion Labels was notified of these losses
in advance.
PRIVACY POLICY
Ion Labels is committed to protect client’s personal information. We do not share client’s financial information
with any third party or other companies, however, for the sole purpose of delivering client’s job, we may share
mailing addresses with our affiliated companies. Client’s information is only used for contact, billing, and shipping
purposes. Client’s credit card information is never stored by Ion Labels.
STATE/CITY GOVERNING LAWS
Ion Labels LLC is located in the city of Paramount, California. Therefore, laws of the state of California shall
govern any disputes regarding any transactions with Ion Labels LLC and is subject to settling in the courts within
the jurisdiction of courts located in Paramount, California.
INDEMNITY
Client agrees to defend, indemnify and hold harmless Ion Labels LLC, its affiliates, employees, officers and,
subsidiaries from all claims, damages, costs and expenses, including reasonable attorneys’ fees, arising from or
related to client’s use of the site. Client also certifies that he/she owns rights to or has a license to use the image(s)
being reproduced as part of client’s order.
RIGHT TO SUBCONTRACT
Ion Labels LLC reserves the right to subcontract whole or part of the orders received from its clients via online
system or any other ordering methods.
POSTAGE RATES
Ion Labels LLC is not responsible for postal charges applied to sending proofs or other materials requested by client.
Client is responsible for postal charges unless it is negotiated otherwise.
DISCLAIMER OF WARRANTIES
All sales are final as is. Ion Labels LLC does not provide any warranty or services for the product(s) manufactured
or sold by Ion Labels LLC or affiliated companies.
RETURNS & REFUND
Please be noted that all orders are custom orders and there is no resell value for any return jobs therefore all
sales are final. No returns will be accepted without prior written authorization, and are subject to approval by
Ion Labels LLC. However, if there is any production related defects on the job you have received, we would be
glad to assist you re-printing your job at no additional cost with the same shipping method. You should contact
Ion Labels LLC within five business days after you receive your order to report any defects found in the ordered
product. If the claim has been approved by Ion Labels’ CSR, we will ship the reprint at no additional cost to you
at the originally agreed shipping method. You must ship the entire quantity to us within seven business days and
contact our CSR @562-232-3277 or support@ionlabels.com
Lable STOCK
Some labels stock might not be available at time of order , Ion Lables will reach out to customer for option of
replacemnts.
RIGHT TO REFUSE SERVICE
Ion Labels LLC reserves the right to cancel or refuse service to any individual or companies with or without a
cause at any point of time. Ion Labels LLC reserves the right to charge the client for any services performed on
the job up to the point of cancellation.